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Terms of Service

1. SERVICES
1.1 REGULAR DOMESTIC CLEANING

1.1.1 The customer agrees to abide by these terms and conditions when placing an order for services provided by Maid 4U

1.1.2 The customer agrees to pay the monthly fee via the prescribed methods as detailed with section 2
1.1.3 Maid-4-U reserves the right to suspend cleaning services if monthly payments are missing                

1.1.4 Minimum duration of 3 hours per cleaning visit applies for all domestic cleaning services.
1.1.5 The sales advisors can only give an estimate of the duration of the cleaning service, which is based on the home visit (pre-service). Please note that duration may vary therefore a degree of flexibility is required.  Agreement will be sought from the customer if an overrun is envisaged.
1.1.6 Maid 4 U agrees to provide a schedule of works’ and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with the customer.  All cleaning equipment should be safe and in full working order.
1.1.7 If the customer requests specialist cleaning detergents and asks Maid-4-U to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.
1.1.8 If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.
1.1.9 Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 weeks.
1.1.10 Maid-4-U will not be responsible for triggering any alarm systems. Customers should give any special instructions for deactivation/activation of any household alarm systems.
1.1.11 Two months minimum contract length applies for ‘Frequent’ cleaning.
1.1.12 The customer understands that the price quoted over the phone or email does not include anything apart from cleaning labour, materials and Standard equipment.


1.2 END OF TENANCY CLEANING

1.2.1 Maid-4-U reserves the right to amend the initial quotation, should the client's original requirements change.
1.2.2 If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.
1.2.3 The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
1.2.4 Minimum duration of 4 hours per cleaning visit applies.
1.2.5 Maid 4 U agrees to provide a schedule of works’ and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with the customer.  All cleaning equipment should be safe and in full working order.
1.2.6 The sales advisors can only give an estimate of the duration of the cleaning service, which is based on the home visit (pre-service). Please note that duration may vary therefore a degree of flexibility is required.  Agreement will be sought from the customer if an overrun is envisaged.
1.2.7 If the customer does not have cleaning detergents, Maid-4-U will supply all necessary cleaning detergents. This has to be requested at the time of the booking.
1.2.8 The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

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